Privacy policy

1. User’s consent

Please note that, by accessing our website and/or filling in and sending an application for the granting of a general import permit, you give your consent to process personal data within the framework of the present declaration and the applicable laws of data privacy protection.

2. Contact

We are at your disposal for any question or notification relating to personal data. Please contact us:

réservesuisse genossenschaft
Schwanengasse 5 + 7
3011 Bern Schweiz
datenschutz(at)reservesuisse.ch

3. Anonymous data collection

You can visit our website without providing personal information. We do not collect personal data in this case. In order to improve our offer, we solely analyse statistical data, which does not permit any conclusions on your person.

4. Processing of personal data

As far as no other form of processing is specifically mentioned in the data protection declaration, the following list is exhaustive. However, not all the mentioned data might be collected. We do not compile personality profiles based on our website or applications, nor do we collect or edit any sensitive personal data (such as religious, political or ideological views, state of health and others).

4.1. Processing of personal data on our website

The data collected in order to create your customer profile is the following only:

a) all information explicitly entered by submitting an enquiry (name, address, age, sex, contact information etc.);
b) IP-address;
c) used browser versions and browser types;
d) date and time of the visit or enquiry.

4.2. Processing in regards to an application for the granting of a general import permit

In regards to the application process, we only collect data explicitly submitted as part of the application (name, address, phone number, telefax, email address, etc.).

5. Use of personal data and disclosure to third parties

There is no disclosure of data through the website to others, thereafter referred to as third parties, without your explicit consent. Exempted are our service partners, which are necessarily involved in the granting process for general import permits (such as the Swiss Post and other courier services, telecommunications providers, authorities for debt collection measures, etc.). In these cases, we strictly follow the applicable data protection legislation.

5.1. Personal data on our website

The processing of personal data on our website is solely related to an application submitted by you, error corrections, respectively the improvement of our website or to internal statistics.

5.2. Personal data regarding applications for the granting of a general import permit

The processing of personal data regarding applications for the granting of a general import permit is functionally related to applications as well as the granting, maintenance and handling of general import permits.

Within the scope of our operations for the Federal Department of Economic Affairs, Education and Research (EAER) we work with the Federal Office for National Economic Supply (FONES) and the Federal Office for Customs and Border Security (FOCBS). The collected personal data is exchanged with the said authorities, insofar as this is necessary for the regulation of the rights and obligations associated with the granting of general import permits, such as for example;

-the verification of compliance with the obligations of compulsory stockpiling; or
-the settlement and refund of guarantee fund contributions.

The use and disclosure of personal data takes solely place within the framework of our legal mandate.

6. Cookies

Our website makes use of so-called cookies. Cookies are small text files, which your browser files and stores on your computer. Cookies are used for the purpose of optimizing our offers, making them user friendly, more effective and safer. In addition, cookies allow our system to recognize a user’s browser and to provide services. Cookies do not contain any personal data. It is nonetheless possible that a cookie will allow, under certain circumstances, conclusions on a specific user data.

Our website makes solely use of cookies in automatized form. We do not trace back cookies to user profiles in order to benefit from more than the above-mentioned advantages for the users or for gaining person-related insights.

You have the option of rejecting cookies or to set your browser to inform you when cookies are set. However, this can cause certain services on our website to no longer work or only work to a limited extend.

For further information on cookies (including instructions on how to block these), you may visit http://www.allaboutcookies.org/ge/

7. Google Analytics

This website uses Google Analytics, a web analysis service provided by Google Inc. Google Analytics makes use of so-called cookies, text files, which are stored on your computer to analyse your use of the website. The information provided by the cookie regarding your use of this website is usually transferred and stored to a Google server in the USA.

In case of an anonymization of your IP-address for the use of this website, the IP-address is previously shortened by Google, but within the European Union or other contracting States to the Agreement on the European Economic Area. Only in exceptional cases the full IP-address is transferred to a Google server in the USA and shortened there.

On behalf of the operator of this website, Google will use information to evaluate your use of the website, to produce reports on website activities and to provide other services related to the use of the website and the internet opposite the website operator.

The IP-address transferred from your browser by Google Analytics is not associated with any other Google data. You may refuse the saving of cookies by selecting the appropriate settings on your browser. Please note, that this can cause certain services on our website to no longer work or only work to a limited extend.

You may also prevent the collecting and processing of cookie-generated information on your use of this website (your IP-address included) by Google by downloading and installing a browser plugin available via the following link:

http://tools.google.com/dlpage/gaoptout?hl=de

8. Disclosure of personal data via e-mail

The transfer of data submitted via contact form from your computer to our server is encoded. The data entered in the contact form is not stored on your computer (no cookies or the like). Despite encryption, there is no guarantee for absolute security. Your data submitted through the contact form is transferred from the server by e-mail for processing. These e-mails are not encrypted. The use of e-mails is not technically safe; it may occur that e-mails cannot be delivered. In the transmission, e-mails may cross national boarders even though sender and receiver are in the same country. The confidentiality of e-mails cannot be guaranteed if the encryption is lacking or insufficient. Therefore, unencrypted e-mails are not suitable for the transmission of confidential information.

In principle, our servers are set up to inhibit the irrevocable deletion of e-mails. Please note that therefore your e-mail correspondence may be remaining after expiry of the statutory retention periods or after the processing of your deletion request. However, in such cases your correspondence is marked as no longer usable.

By using our contact form or by sending us an e-mail, you acknowledge the above-mentioned risks of e-mail traffic.

9. Storage of your personal data

9.1. Storage of personal data: website

Our website is hosted by cyon GmbH, of Brunngässlein 12, 4052 Basel, Switzerland. Your personal data collected during website activity are stored in Switzerland on the servers of cyon GmbH. This infrastructure is protected, to the best of our knowledge and belief, to prevent unauthorised third-party access. Backups are created regularly to minimise the possibility of data loss.

9.2. Storage of personal data: web portal

Our web-portal facilities are hosted by the platform APPUiO c/o VSHN AG, of Neugasse 10, 8005 Zürich, Switzerland. Your personal data collected during access to these web-portal facilities are stored in Switzerland on the APPUiO container platform. These servers are shielded to the greatest extent possible to prevent unauthorised third-party access. Backups are created regularly to minimise the possibility of data loss.

10. Disclosure, rectification

You are at any time entitled to free information about your stored data and its rectification. Please contact us using the contact information as set out in section 2 of the present data protection declaration.

11. Revocation and deletion

You may revoke your consent to this data protection declaration and request the deletion of personal data at any time. Please contact us using the contact information as set out in section 2 of the present data protection declaration.

A request of deletion results in the blocking of your profile. Please note however, that we are bound by commercial and fiscal guidelines to store accounting records for at least 10 financial years since the ending of a general import permit. Personal data from accounting records can therefore not be deleted or edited. A request of deletion is in this matter only valid for future processing.

Reserved are all other possible legal storage obligations.

If there is a contractual relationship in place at the time of receipt of the revocation and deletion request, personal data is processed until complete contract implementation. A revocation regarding data protection requirements has expressly no influence on existing contractual relations and is no extraordinary reason for termination.

12. Adjustments to the present data protection declaration

Adjustments to the present data protection declaration apply by the time they are published on our website. The processing of personal data collected under a prior data protection declaration is now subjected to the present data protection declaration.

We reserve the right to make changes to this data protection declaration at any time and to notify our clients accordingly by suitable means.